Responsible Gaming

Gaming Should Be Entertainment

At Brick Hero, we believe that online casino gaming should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. While we offer exciting gaming opportunities, it's important to approach gambling responsibly and within your means.

Remember: the house always has a mathematical advantage. Only gamble with money you can afford to lose.

Age Verification

In Canada, you must be at least 18 years of age (or the legal age in your province) to play at Brick Hero. We are committed to preventing underage gambling and verify the age of all players during registration.

If you are under the legal gambling age, please do not attempt to create an account. Underage gambling is illegal and harmful.

Warning Signs of Problem Gambling

If you recognize any of the following signs in yourself or someone you know, problem gambling may be developing:

• Chasing losses by gambling more to recover money lost
• Spending more time and money on gambling than intended
• Hiding gambling activity or lying about the amount you gamble
• Neglecting family, work, school, or other important responsibilities due to gambling
• Borrowing money to gamble or to pay gambling debts
• Feeling anxious, irritable, or restless when trying to reduce gambling
• Gambling to escape problems, stress, or negative emotions
• Failed attempts to control or stop gambling
• Using gambling as a way to make money or solve financial problems
• Relationships suffering because of your gambling habits

Self-Help Tools & Responsible Gaming Features

Brick Hero provides several tools to help you maintain control over your gaming:

• Deposit Limits: Set a maximum amount you can deposit within a specific time period
• Loss Limits: Cap the amount you're willing to lose in a session or week
• Session Time Limits: Set reminders to take breaks during extended play sessions
• Reality Checks: Receive periodic notifications about your time and money spent
• Self-Exclusion: Temporarily or permanently exclude yourself from your account and all marketing communications
• Account Cooling-Off Period: Take a mandatory break from gaming

To access these tools, log into your Brick Hero account and visit the Responsible Gaming section of your account settings.

Support Organizations in Canada

If you or someone you know is struggling with problem gambling, help is available. The following organizations provide free, confidential support:

Canada

• Responsible Gambling Council
  Website: www.responsiblegambling.org
  A leading Canadian organization providing research, education, and support for problem gambling
• Gamblers Anonymous
  A mutual support organization with meetings across Canada for people with gambling problems
• Problem Gambling Services (Provincial Hotlines):
  • Ontario: ConnexOntario 1-866-531-2600
  • British Columbia: 1-800-663-1441
  • Alberta: 1-877-329-7664
  • Quebec: 1-800-461-0140

International Support

• National Council on Problem Gambling (USA)
  Website: www.ncpgambling.org
  National Problem Gambling Helpline: 1-800-522-4700
• GamCare (United Kingdom)
  Website: www.gamcare.org.uk
• GamStop (United Kingdom)
  Website: www.gamstop.co.uk
  The National Self-Exclusion Scheme
• Gambling Help Online (Australia)
  Website: www.gamblinghelponline.org.au

If You Need Help

Don't struggle alone. Problem gambling is treatable, and seeking help is a sign of strength, not weakness.

If you believe you or someone you know has a gambling problem:

• Reach out to one of the support organizations listed above
• Contact your doctor or mental health professional
• Call a problem gambling helpline in your area
• Use the self-exclusion tools on your Brick Hero account

Help is available, free and confidential.

Contact Brick Hero Support

For questions about our responsible gaming tools and policies, please contact our support team at brick-hero.com or visit our Help Centre.

Last updated: 2026